Frequently asked questions

Your Rentscore is a numerical rating that summarises your reliability and history as a tenant. If you are looking to rent a property, your Rentscore provides a useful snapshot to landlords or letting agents of your suitability as a renter. Your Rentscore is dynamic; it changes over time to reflect your ongoing rental patterns, payment history, and tenancy conduct.

Renting a property involves financial commitments, legal obligations, and property maintenance responsibilities. A high Rentscore signals to landlords, property managers, and rental guarantors that you are a trustworthy and responsible custodian of a property. A lower score highlights potential risk areas, drawing attention to aspects of your tenancy history that may need improvement to maximise your future rental opportunities.

We collect historical tenancy data from verified landlords and property agents. Using our proprietary scoring engine, we analyse this feedback against localised housing standards and renting regulations to calculate a time-weighted score. Your score considers rental consistency, payment patterns (including arrears or late payments), property care, tenancy breaches, and public legal markers such as Defaults, County Court Judgments (CCJs), Rental Tribunals, and Individual Voluntary Arrangements (IVAs).

We grade Rentscores using a weighted risk scale ranging from 0 to 1,000. A lower score indicates a higher predicted risk for a landlord evaluating a tenancy application.

• 800–1,000: Excellent
• 600–799: Good
• 400–599: Fair
• 200–399: Poor
• 0–199: Very Poor

Improving your score relies on consistent, responsible renting habits:

• Review your contract: Carefully read your tenancy agreement and fully comply with its terms.
• Maintain the property: Take diligent care of the home and report maintenance issues promptly.
• Communicate well: Maintain professional, transparent communication with your landlord or building manager.
• Request evaluations: Ask your landlord to submit an honest, positive evaluation on our platform at the end of your tenancy.

Note: a lower score does not automatically disqualify you, as every landlord sets their own independent criteria.

While Rentscore is primarily designed for the residential rental market, maintaining an excellent rental history provides useful secondary proof of financial responsibility. Showing a consistent history of on-time payments and well-managed tenancies can serve as valuable supporting evidence when presenting your broader financial character to lenders or brokers during a home purchase.

Create a free Landlord Account and select the 'Submit Evaluation' feature. You will be guided through a structured assessment covering communication, property care, rent punctuality, and legal compliance. Our system processes these metrics to update the tenant's cumulative rental profile.

Create a free Tenant Account. Your Rentscore will populate on your dashboard as soon as a verified landlord or letting agent submits a tenancy evaluation for you. If your dashboard is blank, you can invite your current or previous landlords to submit an evaluation directly through our platform.

Yes. We are fully registered with the Information Commissioner's Office (ICO) and operate strictly within the frameworks of the UK GDPR and the Data Protection Act 2018. All data handling is lawful, transparent, and subject to regular internal compliance audits.

You retain full control over your data. Your Rentscore is only visible to registered landlords, letting agents, or third parties whom you explicitly choose to share it with or authorise during a property application process.

Never. Your personal information is used exclusively to generate, secure, and maintain your tenant profile. We do not sell, license, or share your data with third-party networks for marketing or commercial purposes.

A standard credit check focuses on retail financial history — such as credit cards, bank loans, and mortgages. Rentscore focuses specifically on rental behaviour: history of consistent rent payments, property upkeep, landlord communication, and more. Many excellent tenants have limited credit files but flawless rental records; Rentscore ensures that your real-world renting history is finally recognised.

Under the UK GDPR, the Right to Erasure (the 'right to be forgotten') is not an absolute right, and it does not apply where data processing is necessary for legitimate business interests, risk management, or fraud prevention within the housing sector.

Because our platform is used to prevent housing fraud, assess financial risk, and ensure fair vetting for landlords, we process historical tenancy data under the lawful basis of Legitimate Interests.

This means that if a negative record — such as verified rent arrears or a poor landlord reference — is factually accurate, we cannot delete it upon request. This information must remain on your profile for our standard retention period.

However, you can use the Right to Erasure at any time to permanently close your online user portal account, delete your marketing preferences, and remove non-essential profile data.

Our platform calculates your Rentscore based on the data provided by your previous landlord (or landlord's agent). Rentscore does not manually alter, adjust, or edit these numerical outputs.

If you believe your Rentscore evaluation is inaccurate or unfair, you should raise a formal dispute with your previous landlord directly to challenge any information in your Rentscore report. Our team will review your claim and notify the landlord of your disputed claim, with any changes or amendments made by the landlord at their discretion.

If after contacting your landlord you still believe a record, score, or reference on your profile contains factual errors, you have an absolute Right to Rectification under Article 16 of the UK GDPR.

To file a formal dispute:

• Contact Support: Email our team with your account details and specify the exact entry you disagree with.
• Provide Evidence: Attach supporting documentation, such as bank statements showing on-time payments, a copy of your tenancy agreement, or a signed deposit release form.
• Investigation: While we investigate and verify the data with the reporting landlord, we will place a temporary "Under Review" marker on that section of your profile so prospective agents know it is contested.
• Outcome: If the landlord's claim cannot be factually proven, the negative entry will be corrected or removed immediately.